Talk to a GP, without leaving home.
Phone and video appointments with AHPRA-registered doctors — for mental health, medical certificates, prescriptions and referrals. You do not need a Medicare card to be seen.
- AHPRA-registered GPs
- Same-day times, 7 days
- Medicare & private fees
- Private and confidential
Telehealth is not for emergencies. If you have chest pain, difficulty breathing, severe bleeding, signs of stroke, or you are worried about your immediate safety, call 000 or go to your nearest emergency department.
For urgent health advice at any hour, call healthdirect on 1800 022 222. For mental health crisis support, call Lifeline on 13 11 14.
What we help with
Appointment types
Every appointment is a real consultation with a doctor. What happens next depends on your assessment — we will always tell you if telehealth is not the right setting for your problem.
Mental health
Longer appointments for anxiety, low mood, stress and sleep — including GP Mental Health Treatment Plans and referrals to psychologists.
Learn moreMedical certificates
Certificates for work, study or carer's leave, issued after a genuine consultation where the doctor assesses that one is appropriate.
Learn moreRepeat prescriptions
Review of your regular medicines and, where safe and appropriate, an electronic script sent straight to your phone.
Learn moreReferrals & results
Specialist and allied health referrals, and appointments to talk through results you already have.
Learn moreHow it works
Three steps, about ten minutes.
No app to download and no waiting room. You will get an SMS with everything you need before your appointment.
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Choose a time
Pick your appointment type and a time that suits you. Tell us briefly what you would like to discuss so the doctor can prepare.
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Confirm your details
Add your Medicare card if you have one, or choose to pay privately if you do not. You will receive an SMS confirmation and a link for video consults.
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Speak with your doctor
Your GP calls you at the booked time. Scripts, certificates and referrals are sent to you electronically, usually within the hour.
Cost and eligibility
With a Medicare card, or without one
You can be seen either way. The difference is how the appointment is paid for — not the standard of care you receive.
Rebates may reduce or cover the cost
Medicare rebates for telehealth generally require an existing relationship with the practice — usually a face-to-face appointment with us in the previous 12 months. Some exemptions apply.
- We claim the rebate for you at the time of your appointment
- Where an appointment is bulk billed, there is nothing to pay
- Where a gap applies, you pay the fee and the rebate is returned to your bank account, usually the same day
- Eligible concession and Commonwealth Seniors Health Card holders have lower gaps
Bring your Medicare card number to your appointment. We cannot claim a rebate without it.
A clear private fee, quoted upfront
Visitors, international students, people on temporary visas and anyone without a valid card can book any appointment type as a private patient.
- The full fee is shown before you confirm your booking — no surprises
- Paid by card at the time of booking
- An itemised receipt is emailed to you, which you can submit to overseas student or visitor health cover
- Reciprocal health care agreements may apply to some visitors — tell us at booking
Being straight with you
What telehealth can and cannot do
Some problems genuinely need an in-person examination. Knowing this before you book saves you time and money.
Well suited to telehealth
- Repeat prescriptions for stable, ongoing medicines
- Mental health consultations and treatment plans
- Medical certificates for common short illnesses
- Discussing results you already have
- Referrals to specialists and allied health
- Contraception, sexual health and travel health advice
Not suitable for telehealth
- Any emergency or rapidly worsening illness — call 000
- Problems needing a physical examination, such as an injury, a lump, an ear or abdominal examination
- Skin lesions or moles that need to be examined properly
- Drugs of dependence, including opioids and sedatives, which we do not prescribe by telehealth
- Backdated certificates covering days before your consultation
- Certificates or reports we cannot honestly complete without examining you
If your doctor decides telehealth is not appropriate, they will tell you where to go instead. See our refund policy.
Before you book
Common questions
Do I need a Medicare card?
No. Anyone in Australia can book with us. Without a Medicare card you pay a private fee, which is shown before you confirm your booking. With a Medicare card you may be eligible for a rebate that reduces or covers the cost.
Are appointments by phone or video?
Both. Phone suits most appointments and needs nothing more than mobile reception. Video is useful when the doctor would benefit from seeing you — you will get a link by SMS, and it opens in your browser with no app to install.
How quickly will I get my script or certificate?
Documents are sent electronically after your consultation, usually within an hour. An electronic prescription arrives as an SMS token you show at any pharmacy. Certificates are emailed as a PDF.
Will you always issue a certificate or prescription?
No, and no doctor should promise that. Your GP will assess you and decide what is clinically appropriate. You are paying for a consultation with a doctor, not for a document. If your doctor cannot help, they will explain why and point you to the right service.
Is my information private?
Yes. We handle your health information under the Privacy Act 1988 and the Australian Privacy Principles. Consultations are documented in a secure clinical record and are not shared without your consent, except where the law requires it. See our privacy policy.
Part of Brecken Health
An established practice, now Australia-wide
Brecken Health Telehealth is the telehealth arm of Brecken Health. The same doctors, the same clinical records and the same standards — available wherever you are in the country.
Our GPs are AHPRA-registered and see patients in every state and territory. Appointment times are always shown to you in your own time zone, and you are welcome whether or not you have been to one of our clinics before.
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What that means for you
- Straightforward Medicare rebates if you already see us. Telehealth rebates generally require a face-to-face appointment with the practice in the previous 12 months. If you are an existing Brecken Health patient, that is already covered.
- One record, not two. Your telehealth consultation is documented in the same clinical record as your in-person visits, so whoever you see next already has the history.
- Early and late clinics, in every time zone. We run appointments from early morning to evening so there is a time that works wherever you are. Times are always shown in yours.
- No Medicare card required. Plenty of people in this country cannot get a rebate and still need a doctor. You can book as a private patient either way.
If you need help right now
These services are free, confidential and available around the clock. You do not need an appointment or a Medicare card.
- Emergency000Police, fire, ambulance
- Lifeline13 11 1424-hour crisis support
- Suicide Call Back Service1300 659 46724-hour counselling
- Beyond Blue1300 22 4636Anxiety and depression support
- 13YARN13 92 76For Aboriginal and Torres Strait Islander people
- 1800RESPECT1800 737 732Family and sexual violence
- Kids Helpline1800 55 1800Ages 5 to 25
- healthdirect1800 022 22224-hour health advice
Ready when you are
Appointments seven days a week, including evenings. Most people are seen the same day.